Debt.com - Welcome to Easier Street™.
Privacy Policy
Debt.com takes the privacy of our site visitors and customers very seriously. On this page, we address what information we collect from you and how we use that information. By accessing or using the Debt.com site, you acknowledge that you have read, understood and accept this privacy policy and its terms.
Information we collect
To better serve site visitors and customers, Debt.com collects two basic types of information from our customers:
- Personally identifiable information: This is information that personally identifies one individual from another. This information is voluntarily provided to us by our customers and is used by us for the purpose of fulfilling requests, inquiries or merchandise orders.
- Aggregate user and tracking information: This information gives us insights on how our customers and site visitors use our site and our other products. This data is anonymous in nature and does not contain any personally identifiable information.
Information you voluntarily provide to Debt.com
Debt.com only collects personally identifiable information that you voluntarily provide to us. Examples of such personally identifiable information that you provide to us may include, among other information, your name, physical address, email address, and phone number.
Other information Debt.com collects
When you visit the Debt.com website, we may automatically collect some information about your visit by using cookies, log analysis software and other aggregate tracking technologies.
Cookies
Cookies are files that contain small amounts of data. If your browser is configured to accept these files, they are stored on the hard drive of your computer. Debt.com uses these data files when you visit our site to recognize your browser and capture and remember certain information about you. By using cookies, Debt.com is able to better measure how effective our online marketing campaigns are performing.
If you wish, you may set your browser to refuse cookies. However, by refusing to accept a cookie, you may not be able to access some pages or use some of the functions of our site. Some Debt.com cookie files remain on the hard drive of your computer unless and until you manually delete the file. Debt.com cookie files do not contain personally identifiable information or track individual user movement through our site.
Log file analysis
Debt.com also collects information from your computer each time you visit our site using javascript and log file analysis software.
Information we measure, analyze and collect in this manner may include: your IP address, screen resolution, operating system, platform information, your URL clickstream behavior (from referring URL website, through Debt.com website, to and including URL of exiting website), date and time of your clickstream behavior, purchase behavior, clickstream patterns, email address, Debt.com user answer, purchase behavior, cookie information, session information (includes: page interaction information, browser interaction information, page response times, length of visits to individual pages, download errors) and web browser software.
Information we collect on how you use our site does not include personally identifiable information. Though some personally identifiable information may be collected in this process, the information collected is not used to track individual use through our website.
How Debt.com uses the information we collect
Personally identifiable information
Debt.com may use your information, including personally identifiable information, to match you with a debt settlement company.
Also, Debt.com may use your information, including personally identifiable information, as follows:
- We sometimes contract with other companies and individuals to perform functions or services on our behalf, such as hosting the Debt.com site, sending email messages and administering contests and surveys. They may have access to personal information, such as email addresses, needed to perform their functions, but are restricted from using it for purposes other than providing services for Debt.com.
- Debt.com may preserve and has the right to disclose any information about you or your use of our site without your prior permission if Debt.com has a good faith belief that such action is necessary to: (a) protect and defend the rights, property or safety of Debt.com or its affiliates, other users of the site, or the public; (b) enforce the Terms of Use [insert link] for the site; or (c) respond to claims that any content violates the rights of third-parties. We may also disclose information, as we deem necessary to satisfy any applicable law, regulation, legal process or governmental request.
- We may share any information you submit to us when we have your consent to do so, or when we need to share it in order to provide the information or service you requested.
Non-personally identifiable information
Debt.com may use your non-personally identifiable information it collects during your site visit, during your interaction with our e-mails or during your interaction with our third-party marketing efforts for other purposes including, without limitation, the following:
- To better monitor in aggregate the effectiveness of our online and offline advertising and marketing campaigns.
- To better monitor in aggregate how visitors and customers are using our site.
- To ensure that our website and e-mails continue to provide relevant content that is interesting and useful to our customers.
- To uncover and diagnose problems with our site and servers.
- For day-to-day system administration needs.
What you will receive from Debt.com
Debt.com believes that honest and clear communications with our customers is a key part of a great customer experience. We only want to send you e-mail that you expect to receive or that you have requested. All of our e-mail contains clear information on how to unsubscribe, and we honor all requests as quickly as possible. Below are examples of communications you may receive from us:
Marketing or promotional e-mails: If you sign up for one of our marketing e-mails either directly, through the membership area, during a purchase, during a contest sign-up, or by any other means, we will send you the marketing e-mail that you have requested.
We only send these e-mails to site visitors and customers who sign up for one of our mailing lists or who agree to future contact regarding special promotions and offers from Debt.com. These mailings contain clear information on how to unsubscribe, and we honor all requests as quickly as possible.
If you are receiving communications from us and wish to unsubscribe, either follow the unsubscribe instructions in the communication or follow the opt-out instructions below to inform us that you do not want to receive e-mail from our company.
Answering your inquiries If you send us or phone in a question or offer a suggestion, we may use your e-mail address, telephone number or postal address to respond to you.
About this policy
The Debt.com privacy policy was posted on the date set forth below. Debt.com reserves the right to change, alter or modify this policy for any reason at any time. When we do so, changes in our privacy policy will be posted on our site and will be effective immediately. If you are a regular visitor to this site, we recommend that you check this privacy policy on a regular basis.
External links
The Debt.com site may include links to other websites whose privacy policies we do not control. Once you leave our site, use of any information you provide is governed by the privacy policy of the operator of the site you are visiting. That policy may differ from ours and is not covered within this privacy policy.
If you have questions
If you ever have any questions about this privacy policy, please contact us. We respect your rights and privacy, and will be happy to answer any questions or concerns you might have.
Postal contact:
Debt.com, Attn: Privacy Dept
3993 Howard Hughes Parkway, Suite 830
Las Vegas, Nevada, 89169
E-mail contact:
contact@debt.com
Updated: 04 January, 2010
Frequently Asked Questions and Uncommonly Frank Answers
Q: Can you really get me out of debt?
A: Any company that tells you they can get you out of debt is
not being honest. Only YOU can get you out of debt. However, we will
be here to help every step of the way.
Regaining control of your finances is your decision to make. We're here to make the going easier, once you decide to go for it. Soon a debt negotiation consultant will guide you in working things out with your creditors. And you'll get help with creating a budget you can maintain. We know you can do this.
Not to harp on it, but we can't stress this enough – we won't get you out of debt. You'll do that part. But we will do our best to make the process easier than if you tried this on your own.
Q: I'm getting calls from bill collectors and lawyers. Can
you help with that?
A: We know how confusing all the bankruptcy-versus-debt-settlement
advice can be. And while we aren't legal advisors, we can point you
in the right direction. If you're getting calls from bill collectors
or threats of lawsuits, it may be in your best interest to find an
attorney in your area who specializes in this field of practice.
Meanwhile, our debt consultant partners can work to help you get
started on making your debt manageable again.
Q:
Who are you guys, and how do I know I can trust you?
A: We're a company that connects you with debt consultants who can
help you get out from under your debt and back in control of it. We
stake our reputation on your trust. We guarantee our work. We never
make deceptive claims. We even have a money back policy*, just to
underscore how insanely devoted we are to helping you stand strong on
your own again without all that unwanted debt weighing you down. You
may review our limited money back guarantee
here.
Q: Easier Street™? Come on. Really?
A: Yes really. What's not for real are our competitors' claims that
dealing with unwanted debt is a walk in the park. A piece of cake. Or
our all-time least favorite false claim – plain easy. It just
doesn't get any more unreal than that.
No matter what circumstances bring you here – our drive is to ease your fears, prove that you can count on our expertise, and do everything we can to empower you to make the best choice when it comes to dealing with debt.
Give us the go-ahead – start now! We'll refer you to a debt consultant who will carefully assess your unique situation and match your needs to the most achievable solution. We're out to be your trusted, go-to source for debt help. We're the ones you can rely on to shoot straight with you and say, “Not easy. Just easier.”
Q: Is this going to hurt? My credit score, I
mean?
A: Short answer: most of the time debt settlement does decrease your
credit score, at least in the short term.
In our opinion, that score should be the least of your worries at this point. If you've got 10, 20, 30-thousand-or-more dollars worth of credit card debt – how does a good credit score serve you? If someone's up to their neck in debt and someone promises no damage to their credit score, that's like offering a drowning person a glass of water, don't you think? We would never do that to you.
Maybe you're in a position like most of our clients were when they first came to us – trying to make minimum payments to creditors only to find the balances going up instead of down. If that's the case, then you're already feeling some pain. Chances are your debt burden can start being a lot easier to manage once we match you with a debt consultant. That's how we score points with our clients.
If you're concerned about your credit score, we understand. But we promised uncommonly frank answers here. If someone tells you the pursuit of debt settlement isn't going to hurt your credit score, they're simply lying to you.
Q: I have this recurring nightmare of being attacked by a
giant swarm of killer bees. Can you help?
A: Sorry. No bug spray or dream interpreters here. Hot spicy foods
and money issues can stir up scary scenarios when you're trying to
sleep. We can't exterminate the bees. But our dream team can help you
with debt. Which should help you rest easier.
Unwanted debt simply is not easy. There's the sting. But like we've already explained, our company connects you with true debt consultants who can help you wake up to this simple fact: you can get yourself out of debt. We'll get you headed in the right direction. Our service is confidential and secure. Let's get started.
*Limited performance guarantee: Debt.com's network of debt consultants has been crafted with your success in mind. If you sign up for a debt settlement program with a provider that we refer you to, fulfill your obligations as defined by their program agreement, and don't see a 40% debt reduction based on your total debt at time of settlement, Debt.com will pay you $1,000, guaranteed. May not be available in every state and void where prohibited by law. Click here for complete details.